Customer Service for Dropshipping Hair Business

Good customer service for dropshipping hair is one way to run your business successfully.

You can do every single thing correctly but not turn in the results you want. Have you stopped to wonder why?

For one, Hair dropshipping does not stop at sourcing products and setting up a beautiful website. 

You need to still go the extra mile to make sure your business thrives. And one of the best ways to do this is through customer service. Happy customers, more sales, and success.

Customer service is the key to building trust, keeping customers happy, and ensuring they come back for more.  🤑

While it might seem like an extra hassle, if you nail your customer service game, you are set for more profit in the long run.

But how can you deliver top-notch customer service in your dropshipping business?

We have eight sure ways to keep your customers smiling, from before they buy products to after they have received their package. 

Set Up a Hair Dropshipping Customer Service Email Address

First things first, make sure your customers can reach you easily.

A dedicated customer service email goes a long way in making your store look professional. It also helps build trust. Create a “Contact Us” page that’s easy to find from your website’s navigation menu.

Ensure your customer service email address is front and center so your customers know exactly where to reach out with questions or concerns.

You can even use different emails for various purposes, like contact@yourstore.com for general inquiries, returns@yourstore.com for returns, or help@yourstore.com for customer support.

Just make sure to use a professional email with your domain name, and avoid using personal email addresses.

There are great tools like Zoho Mail, which allows you to create multiple email addresses under your domain for free, or Google Workspace if you’re a big fan of Google services.

Both are excellent for managing your communications without taking up extra space on your hosting plan.

Offer Live Chat Support for Your Hair Dropshipping Business

While email is great, live chat takes your customer service to the next level.

Customers love real-time communication. It gives them that warm feeling that someone is on the other side, ready to help them out.

Plus, live chat can be a quick way to answer pre-purchase questions that might turn a browser into a buyer.

There are several tools you can use to offer live chat on your site:

• Intercom: A business messenger app that connects customers through your site, app, email, and social media.
• Live Chat Inc: A cool feature here is the “message sneak peek,” letting you see what customers are typing before they hit send.
• Tidio: A free option for up to three operators, great for smaller businesses starting out.

Whatever tool you choose, make sure you’re responsive. Quick replies are essential in maintaining strong customer relations.

Use a Virtual Phone System

Some customers still prefer to hear a real voice, so it’s a good idea to give them a phone option, too.

Using a virtual phone system like Grasshopper lets you offer that personal touch without needing a whole call center. Grasshopper provides useful features like:

• Automated Greeting: Welcome customers professionally with a recorded greeting.
• Call Forwarding: Forward calls to any phone, showing your business caller ID even on your personal phone.
• Voicemail to Email: Miss a call? No problem. You can get voicemails sent straight to your email.

Having a virtual phone system adds another layer of trust to your brand and ensures customers know they can reach you when needed.

Leverage CRM Software

Customer Relationship Management (CRM) software helps you stay on top of your customer service game by organizing all your customer interactions.

HubSpot CRM is a popular choice and comes with tools like automated ticketing and a team inbox, which makes it easy to respond quickly and efficiently.

Integrating your customer service with CRM software lets you track communication history, spot trends, and improve how you address common issues.

With features like data collection and feedback, you’ll also be able to see what’s working and what needs tweaking.

Follow Up with Your Hair Dropshipping Customers

Don’t stop communicating after the sale is done.

Following up with your customers shows you care about their experience. Even if you’re thanking them for their purchase or addressing a concern, follow-ups go a long way in building customer loyalty.

If you’ve received positive feedback, send a simple thank you message. If someone has an issue, address it with a solution.

Customers will appreciate that you’ve taken the time to follow up and make sure they’re satisfied.

Make sure to use email for follow-ups, as it’s the least intrusive way to stay in touch without making customers feel overwhelmed or pestered.

Provide Clear and Detailed Product Descriptions

One of the top reasons for returns is inaccurate product descriptions.

Avoid the headache of returns and unhappy customers by being as clear as possible in your product listings.

Be honest about what your product can and can’t do, and give customers a real sense of what to expect.

This is especially important in dropshipping, where you don’t have control over the quality of the products.

The more detail you give, the less likely a customer will feel misled, which means fewer returns and more happy buyers.

Create an FAQ Page as Part of Customer Service for Hair Dropshipping

An FAQ page is a win-win for both you and your customers.

It saves you time answering repetitive questions and gives your customers instant access to important information like shipping times, return policies, and payment options.

Here are some common questions you might include:

• When will my order be delivered?
• Can I track my order?
• What payment methods do you accept?
• How do I return or exchange a product?

FAQs also boost your SEO, making your site more discoverable to search engines. So, don’t skip this simple but effective customer service tool.

Make Your Return Policy Easy to Understand

Finally, a clear and hassle-free return policy is key to keeping customers happy.

Spell out exactly how customers can return a product, and avoid using complicated language that might confuse or frustrate them.

The easier it is to understand, the less friction you’ll have when processing returns.

Interestingly, a longer return window often leads to fewer returns. When customers have more time, they get attached to the hair extension, and many simply forget to return it.

So, consider offering a generous return policy—it’s more likely to help than hurt your bottom line.

Excellent Customer Service for Hair Dropshipping

Providing top-tier customer service in your dropshipping business doesn’t have to be overwhelming.

Happy customers equal a thriving business. 📈

So it’s well worth investing time and effort into making their journey with your store as smooth and pleasant as possible!

To complete your customer support, you need email flows, so look up some email marketing tips!